![]() ![]() ![]() Moreover, a cheap yet reliable and fast delivery can be accomplished by taking advantage of autonomous vehicles interacting with Hub and Customers. Therefore, delivery service has become one of the service industry's pillars and has recently received a significant boost in the research literature.ĭelivery service includes many vital parameters for the service industry, such as vehicles' availability, allocation of tasks, quality, and delivery time reliability. As a result, companies in the service industry actively look for new opportunities to save time and money while delivering products to customers on time. ![]() The service industry has grown dramatically regarding service time, cost, and quality, to keep pace with technological advancement and customer shopping behaviors. Video of our proposed model showing it in action can be found at. These model parameters result in higher customer numbers of 873, vehicle utilization equals 63%, and customer satisfaction equals 99%. Key results reveal that the best scenario is achieved when the WoM value equals 10, the vehicle number equals 30, and the vehicle speed equals 60 km/h. A sensitivity analysis study is conducted to test the developed model's performance, including different levels of influential model parameters such as targeting non-customers parameters by Loyal/Unhappy customers. A case study based in 3PL in Jordan is used as a test bench of the developed model. Therefore, an agent-based model for parcel delivery is developed to investigate the impact of social factors such as WoM and other operational factors, including vehicle number and speed, on customer number and satisfaction, average service time, and vehicle utilization.Īs a methodology, state charts of Vehicle, Customer, Hub agents are developed to mimic the messaging protocols between these agents under the WoM concept. In this paper, we investigate the effect of an essential factor represented by Word of Mouth on the number of customers in 3PL companies. The result of this satisfaction judges the type of Word of Mouth (WoM) that, if positive, plays a vital role in attracting non-customers who are willing in 3PL services to join as customers. The quality of Third-Party Logistics (3PL) services represented by delivery time decides the outcome of customer satisfaction. ![]()
0 Comments
Leave a Reply. |